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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Chelly Chellz

Chelly Chellz

June 8, 2026

5  out of  5
rating by Chelly Chellz
"Kaela was awesome and very nice. Love her pink office."
We responded:
"Thank you so much for your 5-star review. Kaela is awesome and she does love the color pink. If you are back by sometime, check out her car! It is pink, too! I really appreciate your business and kind words. "
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Tammy Underwood

June 5, 2026

5  out of  5
rating by Tammy Underwood
"When we moved from NC to VA, this insurance office was a great find, since they work in both states. The agents are always friendly and good to work with. Prices seem to be fair. Would recommend them."
We responded:
"Tammy, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent John Philips’s Team—we are always here to help!"
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phil lane

June 4, 2026

5  out of  5
rating by phil lane
"Josh set up drive and save beacon in less than a minute"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent John Philips’s Team. "
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Dennis Oneal

May 13, 2026

5  out of  5
rating by Dennis Oneal
"Went to get help with my state farm app they got it working right."
We responded:
"Hey Dennis. Thank you so much for the 5-star review. State Farm's app is a great tool for our customers. I'm glad to hear we could help get your State Farm app working properly. If you need any more assistance, feel free to reach out!"
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Tay B.

May 8, 2026

5  out of  5
rating by Tay B.
"Josh was great! We initially spoke couple of years ago about a car insurance policy. He's continued to reach out just to check in. Recently, he reached out on my birthday to offer a life insurance policy. He made the process very simple and even offered a kind word for a situation I was going through. I will continue to do business with him and suggest that others do as well."
We responded:
"Thank you so much for your kind thoughtful review! I'm thrilled to hear that Josh has provided you with such consistent service over the years. It's wonderful to know he made the life insurance process simple and offered support during a challenging time. We truly appreciate your continued trust and recommendation. If you ever need anything else, the John Philips' State Farm team is here to help!"
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Erin Borgeson

May 6, 2026

5  out of  5
rating by Erin Borgeson
"Kaela was amazing. We are moving back to Mount Airy at the end of the month and needed to get a homeowners insurance policy opened prior to closing. Kaela worked with a sense of urgency, was incredibly friendly and thorough. I look forward to working with her and the team in NC!"
We responded:
"Hi Erin. Thank you so much for your review. I am so happy to hear how Kaela helped you with your homeowners insurance for your home. We all look forward to working with you also! Thank you so much for your business. Please reach out to us any time you need anything. "
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Calvin France

May 6, 2026

5  out of  5
rating by Calvin France
"the best 👌"
We responded:
"Thank you Calvin for your wonderful review! We strive to be the best we can for insurance and other needs for our customers. It means a lot when a customer gives us this feedback. Thank you for your insurance business and if you ever need anything, you can reach out to the John Philips' State Farm team! We are here to help."
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Robbie Sizemore

May 5, 2026

5  out of  5
rating by Robbie Sizemore
"I have affiliated with State Farm for decades. Never been disappointed. Kayla has been assisting my insurance needs in recent months. Totally professional and courteous."
We responded:
"Robbie, thank you for your continued trust in State Farm over the years! I'm delighted to hear that Kaela has been providing you with professional and courteous service. We truly appreciate your loyalty and look forward to assisting you with your insurance needs for many more years to come!"
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Madison Mallory

May 5, 2026

5  out of  5
rating by Madison Mallory
"Kaela was very professional and such a great help with creating my new policy and account! She was very thorough and made the process easy! I can't thank her enough!"
We responded:
"Thank you so much for your kind words! I'm thrilled to hear that Kaela provided you with professional and thorough support, making the process easy and smooth for you insurance. I'll be sure to share your appreciation with her. If you ever need any further assistance, please don't hesitate to reach out to the John Philips' State Farm team!"
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Betty Durham

May 5, 2026

5  out of  5
rating by Betty Durham
"Short wait. Etra nice people especially Kayla who helped me. Everyone greeted me asI walked in the door. Totally satisfied."
We responded:
"Hi Betty. Thank you so much for your 5-star review! We're thrilled to hear that you experienced a short wait and felt warmly welcomed by everyone at John Philips' State Farm. Kaela is indeed a fantastic team member, and we're glad she was able to help you with your insurance needs. Your satisfaction means a lot to us!"
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Tammy Atkins

May 1, 2026

5  out of  5
rating by Tammy Atkins
"VERY SWEET & NICE ALSO VERY PROFESSIONAL KALA SIMPSON WAS EXTREMELY HELPFUL"
We responded:
"Tammy, thank you so much for the wonderful review! We really appreciate your kind words and I am sure Kaela appreciates it as well. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent John Philips’s Team—we are always here to help!"
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Hayley

May 1, 2026

5  out of  5
rating by Hayley
"Kaela Simpson Helped us bundle and save! Answered all of our questions, made the process quick and easy without us feeling rushed! Would definitely recommend!"
We responded:
"We really appreciate your 5-star review, it means a lot to us and to Kaela! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions. I appreciate your business and trust."
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Don Hicks

May 1, 2026

5  out of  5
rating by Don Hicks
"Josh Fritchey is very knowledgeable and helpful!!!! Hosh make it very easy to deal with our home, auto & business policies!!"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with Josh and the State Farm Agent John Philips’ Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Mount Airy."
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Kendel Simms

April 29, 2026

5  out of  5
rating by Kendel Simms
"Really kind people in here that offers really great service"
We responded:
"Thank you for your kind review of State Farm Agent John Philips’s Team. We appreciate it!"
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Junior Easter

April 28, 2026

5  out of  5
rating by Junior Easter
"Best customer service Talk to you like your family. Josh,Laura, and John are the best.They have helped us out so many times. If they know a way to save you money they will. I’ve been with them for years and think of them as family."
We responded:
"Hey Junior, Thanks for choosing us for your insurance and leaving such a great review! We value your feedback and look forward to seeing you again soon! We look forward to providing you with more great experiences in the future. "
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Dorothy Mabes

April 27, 2026

5  out of  5
rating by Dorothy Mabes
"Great group of people. Can always answers your questions."
We responded:
"Thank you for the amazing review, Dorothy! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. I appreciate your business"
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Brad & Toni

April 27, 2026

5  out of  5
rating by Brad & Toni
"Professional, knowledgeable, helpful. Josh Fritchey has helped us over the last couple of years, we appreciate his expertise."
We responded:
"Wow! Thanks, Brad and Toni for such a wonderful review. Josh is indeed a great asset to the John Philips State Farm team! We are always here to help you with your insurance needs. God bless and I appreciate your business. "
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Wesley McGarry

April 23, 2026

5  out of  5
rating by Wesley McGarry
"We've been with John for a few years now. We have nothing but good things to say about John and his team."
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent John Philips’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Mount Airy ."
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David

April 23, 2026

5  out of  5
rating by David
"Great rates, great service, great protection. I can't ask much more than that."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent John Philips’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Jason Creed

April 20, 2026

5  out of  5
rating by Jason Creed
"Very pleased with the conversation and the options that we discussed. Highly recommended"
We responded:
"Wow, thank you for the 5-star review, Jason! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Autumn

April 17, 2026

5  out of  5
rating by Autumn
"This office is amazing! They are always willing to help and get the best prices!"
We responded:
"HI Autumn! Thank you so much for your wonderful review. I'm thrilled to hear that you had a great experience with our office and that we could help you find the best prices for insurance. Your kind words mean a lot to us, and we look forward to assisting you again in the future!"
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Nancy Sanchez

April 10, 2026

5  out of  5
rating by Nancy Sanchez
"Laura has great customer service! Very friendly and helpful! Always answers my questions."
We responded:
"Hey Nancy! Thank you so much for your kind words. I'm thrilled to hear that Laura provided you with excellent customer service and was able to assist you so well with your insurance. I'll be sure to share your feedback with her! If you ever have more questions, don't hesitate to reach out."
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L.C. Henderson

March 31, 2026

5  out of  5
rating by L.C. Henderson
"Kalea is amazing!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Kaela made a great impression helping you with your insurance. We appreciate your support and business. "
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John Priddy

March 31, 2026

5  out of  5
rating by John Priddy
"I moved my insurance relationship to State Farm and John Philips as my agent when my previous company of many years decided they no longer needed local agents. However, the personal relationship coupled with not only knowledge of their insurance products but me and my family is in my opinion vital. John has an office staffed friendly caring individuals who are quick to respond to needs and questions. I am highly pleased with my choice of State Farm and John Philips."
We responded:
"Hey John. Thank you so much for the review and your confidence. I agree that a local agent is everyones' best choice. We strive every day to be better people and am glad that we've done well for you. Thanks for your business and see you soon. "
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Marvin Willis

March 24, 2026

5  out of  5
rating by Marvin Willis
"Professional and friendly. Josh Fritchey is a "go to" guy for assistance. Professional, knowledgeable, and courteous, Josh will help you !"
We responded:
"Thanks, Marvin, for your review. We really appreciate when a customer takes the time to give us feedback. Josh Fritchey certain does a great job for our agency. Hope all is going well."